The referral that went to voicemail
A family on Malley Drive has used the same electrician for years. They move to Thornton, recommend that electrician to the new neighbors, and the neighbor calls at 6:30pm after work. Voicemail, because the electrician is at dinner. The neighbor searches instead and books someone with a site and an answered phone. The agent takes that referral call, books the visit, and the electrician keeps the customer their reputation earned them.
